Privacy Policy

Last Updated: January 2026

1. Who We Are

SayNowChat is operated by Life Change Foundation ("we", "us", "our").

2. Data We Collect

• Account data: email address, username, profile details you choose to provide.
• Profile data: optional demographics such as date of birth, gender, country, language, and timezone.
• Usage data: app interactions, feature usage, and basic device or browser data.
• Chat data: messages you submit to the Service for processing.
• Payment data: handled by Stripe; we receive limited metadata such as purchase status.
• Support data: messages you send to support or feedback channels.

3. How We Use Data

• Provide and improve the Service.
• Personalise your experience and deliver features you request.
• Maintain security and prevent abuse.
• Comply with legal obligations.
• Send service updates or support responses when needed.

4. AI Processing

Your messages are processed by our AI provider to generate responses. We do not use your data to train public models.

5. Sharing and Disclosure

• We share data with service providers that help operate the Service (for example, hosting, analytics, and payments).
• We may disclose data if required by law or to protect our users or the Service.
• We do not sell personal data.

6. Data Retention

We retain data only as long as needed for the purposes described in this policy or as required by law.

7. Security

We use reasonable safeguards to protect data, but no method of transmission or storage is 100 percent secure.

8. Your Rights and Choices

• You can update your account information in the app.
• You can request access, correction, or deletion of your data by contacting us.
• You can opt out of non-essential analytics where available in the app.

9. Children

The Service is not intended for children under 13. If you believe a child has provided personal data, contact us and we will take appropriate action.

10. International Transfers

Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this policy from time to time. Continued use of the Service means you accept the updated policy.

12. Anonymised Data Collection

We collect non-identifiable data about conversation patterns for research and to improve the quality of the Service. This anonymised data contains no personal information, no user identifiers, and no actual conversation text.

The data collected includes only: question categories, emotion categories, response length categories, and language level. You can opt out of this collection at any time via your profile settings.

13. Encryption of Chat Summaries

Chat summaries are encrypted using AES-256 encryption. Encryption keys are derived server-side and are unique to each user. Our development team cannot decrypt or view your chat summaries.

14. Contact Us